Refund policy
All sales are final. We do not accept returns or issue refunds for change of mind, sizing, or any reason other than a manufacturing defect or an order error on our part.
Defective, Damaged, or Incorrect Items — Full Refund or Replacement
If your item arrives defective, damaged, or incorrect, we will process a full refund to your original payment method.
- Report window: Please email us within 7 days of delivery.
- What to include: Your order number, a brief description, and clear photos of the item and packaging.
- Email: support@dicolor.store
Non-Returnable / Non-Refundable Items
Because all sales are final, we do not accept returns or refunds on:
- Change-of-mind or sizing issues
- Sale items or gift cards
- Personal care items (e.g., beauty products)
- Custom/personalized products
Once approved, refunds will be processed within 10 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For any questions regarding defective products or refunds, please contact us at support@dicolor.store.